holding payment status

[chery9]

i try to change the status of an expense but still appear holding payment do you know what is happens and what i have to do ?

[KevinD]

@chery9is this your expense report or someone else's report?

[chery9]

hello im the admon of this so the expense is from another employee and i want to change this to approve for payment.

[leedau]

@chery9Thanks for posting in the SAP Concur Community. I looked at your profile, but don't see any expense reports, so I assume this is for one of your users. I am unable to look at the report, so I would suggest that you open a case in the SAP Concur Support Portal. I see that you do have configuration permission for Expense, so I will share the below in the event it helps.

If a report that meets all the receipt requirement is in the statusHolding Paymentmeans you might need to check thePayment Hold Configurationssettings for the group the employee belongs.

1. Click onAdministration>Expense>Expense Admin>Receipt Handling>Payment Hold Configurations
2. Check the number onReport Limit Without Receipts.If for example, you have 0, it means that if one of the employee's report misses the receipt requirements, all the future reports won't be paid till the employee meets the requirements for that old report.
3. This situation will ONLY apply to reports that require receipt. It depends on theReceipt Typesetting inReceipt Handling>Receipt Limits
   • Receipt TypeisOriginal PaperorBoth,Receipt Requiredwill markYesin processing page.

Please kindly noticed that you need checkAllapproved reports under one user account. System will usePayment Hold ConfigurationEffective Dateto check Receipt Received status even if the report has been extracted. If system detects there's any approved report in this user account that hasReceipt ReceivedN, it will affect the future reports as well.

The Payment Hold Configurations prevents payment till the employee has all his reports cleared up.

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.