Unable to submit Report expense

[YL]

I can not submit my report expense. I have the following message:You must delete this expense report and then go to your Profile and setup your banking information or verify that there is an ACTIVE bank account. After setting up an ACTIVE bank account then you may create expense reports.

This is happening even if I already set up my bank account information and the credit card is active. Done it 2 days ago, is it a matter of time for the system to approve and validate the bank account information ?

Thank you,

Best regards

[MelanieT]

@YLI am sending you a private message to get some details from you.

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

[KevinD]

@YL@MelanieT可能已经帮助你通过私人消息,but responding here for others' visibility. It takes anywhere from 3-5 business days for a bank account to get confirmed once entered on your SAP Concur profile. So, if you entered it two days ago from the day you made this post, that would have been on a Sunday. Likely the confirmation process didn't start until Monday. It is now Thursday, so it may have now been confirmed.

[YL]

Hi Kevin,

Unfortunately, I am still not able to submit my reports. As long as I have the Alert message, it is not possible to do it.

I will delete the reports and try another time.

Best regards,

YL

[leedau]

@YLAre you still experiencing this issue. Something you have to open the expense report and resave. Let us know.