Unable to find user from User Administration UI

[fdjaja]

Hi,

I created a user using this APIhttps://us.api.concursolutions.com/profile/identity/v4/Users, the response is 201 created but unable to find the user in User Administration Concur UI. What I have missed out here ?

Thanks!

[KevinD]

@fdjajait looks like your site entity was moved to our US2 data center. That would explain why you cannot find the profile. It was created in one data center, but you are looking in another. Try creating the profile here:https://us2.api.concursolutions.com/profile/identity/v4/Users.

我不知道它会磨破k, but you could give it a try. Also keep in mind if a profile was indeed created, you might get an error stating that the Log In ID/Username is already in use.

Let me know what happens.

[fdjaja]

Hi@KevinD

Thanks for your reply. I created the user profile inus2usinghttps://us2.api.concursolutions.com/profile/v4/Users/and from the provisioning status (

https://us2.api.concursolutions.com/profile/v4/provisions//status) , it is completed without error.

When I tried to search again in Concur UI, I am still unable to find the user. Does the provisioning happen immediately or do I need to wait for sometime ?

[fdjaja]

I am also getting this error when creating user with roleEXP_USER

Extension is required for provisioning a Spend User before any further operations

[KevinD · Accepted solution]

@fdjajausing api isn't in my area of expertise, so I'm not sure on the timing.

I suggest submitting a help ticket to Concur Support to see if they can help.

[jgc]

Hello I am having the same issue with our system. Could you possibly share the solution to your help ticket? Thank you!