Solved: Pending Card Transaction

jennyteoh

I havePending Card Transaction issue. It is not captured in concurred todate. I have attempt to manually expense it but new error surface i.e. This expense cannot be submitted until it is matched to an imported card transaction. Please guide if this is Citi Manager's issue or Concur's issue.

MelanieT

Hello@jennyteoh! I hope you are doing wellI was able to look up your report and see that the Hotel transaction was for 10/5/23. You should receive the Hotel CC charge shortly. It can take some time for the CC company to process this and then send over to SAP Concur. I would give it a few more days for the actual CC transaction to come in.

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Thank you,
Melanie Taufen
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MelanieT

Hello@jennyteoh! I hope you are doing wellI was able to look up your report and see that the Hotel transaction was for 10/5/23. You should receive the Hotel CC charge shortly. It can take some time for the CC company to process this and then send over to SAP Concur. I would give it a few more days for the actual CC transaction to come in.

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

Thank you,
Melanie Taufen
SAP同意Community Moderator
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

jennyteoh

嗨@MelanieT

Thanks for the guide. Yes, the hotel transaction is now sighted. However, I have a new issue which prevent me from submitting. It seems that the LVID and GOC of my profile is wrong. I have tried to set through profile setting but it is not allowing me to do so.

leedau

@jennyteohThanks for the follow up post. The exception message directs you to your manager or Finance department. I can send you a Private Message on how to request support from your company with this.

Does that help?

Thank you,
Lee-Anne Dautovic
SAP同意Community Moderator
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.