Solved: Re: Missing AMEX transaction - Page 2

anto90ne · ‎Aug 9, 2021

I HAVE A TRANSACTION WITH AMEX FOR TWO WEEKS AGO, BUT IT'S NOT AVAILABLE ON CONCUR YET. WHAT SHOULD I DO?

THANKS

KevinD · ‎Aug 10, 2021

@anto90neI did look up your account and saw that you do have a lot of payments made to your card, so I believe there is some issue where the transactions were not uploaded into SAP Concur for some reason. This is an issue that your company will have to reach out to AMEX about. I'm going to send you a private message here on the community with a name of someone at your company you can contact.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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wojcicki · ‎Sep 25, 2022

@KevinD: have a similar issue. Some transactions came through, others are missing. Could you help?

KevinD · ‎Sep 26, 2022

@wojcickiyour company's corporate card administrator will need to help you with this issue. All I can see from my end is if a transaction has come in and is not visible to you for some reason. If the transaction didn't come into SAP Concur, that is something your card admin will need to work on directly with the bank. I'm sending you a private message with some names.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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MichaelBo · ‎Nov 14, 2022

@KevinD: I'm missing a transaction from 8th, the one from 7th arrived already a few days ago.

Regards
Michael

KevinD · ‎Nov 14, 2022

@MichaelBo也许等待一两天。我不能做anything about missing transactions, so you will need to contact the people at your company in charge of assigning corp cards. I would suggest Finance, Accounting or Payroll/HR departments.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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SimoneLiesener

Hi Kevin,

I have the same issue: Two Amex transactions are not available for travel expenses.

Can you help?

Many thanks

Simone

KevinD

@SimoneLieseneryou will need to contact the team at your company that assigns corporate cards. They will be able to look into it. I can only see if transactions are missing or not, but that is the extent of what I can do. Someone at your company, if they are hidden, would need to release them or check with the bank to see if there was an issue.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.