Hotel Receipt Not Arriving To My Company's Concur ...

Hello - I recently traveled to Dallas, TX and the hotel correctly charged the room to my company AMEX (verified through access to my AMEX account). However, this expense never showed up in my company's Concur feed - first time this has ever happened. The only option i am given is "Cash / Personal Credit Card". Consequently, I cannot process my expense report. Any work arounds for this?

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Hotel Receipt Not Arriving To My Company's Concur Site