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x694370
New Member - Level 1

Four (4) 'z-pending Card Transactions' that have never 'shown up' in Concur

I have four 'z-pending Card Transactions' that have never 'shown up'. How can I expense these charges? The only option is cash/out of pocket, but I used the corporate card for each purchase.

x694370_0-1690811469843.png

3 REPLIES3
rohanpatil
Frequent Member - Level 1

Hi@x694370,

These look like they are travel segments that have come through to expense as smart transactions. If these are indeed corp card transactions that have not shown up then you should raise a case with your internal support teams to troubleshoot. It is possible that there is some problem with your card feeds and some transactions are not coming through.

I have seen examples where the card transactions come in, do not match as amount is slightly different and users claim the card transactions separately. In such cases we advise our users to simply delete the smart transactions

Best regards,
Rohan

Best regards,
Rohan


Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.


Best regards,
Rohan
Fellow Concur Site Administrator
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x694370
New Member - Level 1

谢谢Rohan !

KevinD
Community Manager
Community Manager

@x694370See my screenshots below. They were taken from a May and June expense report.:slightly_smiling_face:I highlighted a few things so you can see the previously submitted card transactions. As for the pending items, just delete them.

KevinD_0-1690824646755.png

KevinD_1-1690824663010.png

KevinD_2-1690824675551.png

KevinD_3-1690824685441.png


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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