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Tmwallace
New Member - Level 1

Expense payment not received

I usually get my expense payment with in 2-3 days of approval. This time it’s been showing submitted for payment for two weeks. Anyone know what could be causing this and how to resolve the issue.

2 REPLIES2
rohanpatil
Frequent Member - Level 1

Hi@Tmwallace,

If the expense reports are approved and the payment is pending, you will usually see some message indicating any errors that may have occurred.

If you do not see an error messages, my recommendation is to reach out to your internal helpdesk teams/ Concur administrator. This is because there may be issued in the ERP system that executes the payments which has led to the delays. Hope this helps.


Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.


Best regards,
Rohan
Fellow Concur Site Administrator
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KevinD
Community Manager
Community Manager

@Tmwallaceif you aren't sure who to contact, I recommend starting with either your Finance or Payroll departments.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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