取消
Showing results for
Search instead for
Did you mean:
nmr
New Member - Level 1

Duplication Error - Airfare & booking fee

The ticket number for both the airfare and the booking fee is the same, no way i can change it. So I continue to get the error: Another expense has been submitted with the identical air ticket number.

What is the solution here?

1 REPLY1
KevinD
Community Manager
Community Manager

@nmrhello there. The Alert you have is yellow and not an alert to prevent you from submitting. I believe the rule in place is to keep someone from trying to submit their airfare twice. Since the amounts are vastly different, it should be clear to approvers one expense is definitely the booking fee. You won't be able to clear the alert because the system is configured to hide the Ticket Number field from your view for the expense type Travel Agent Booking Fee.

No further action is needed by you.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
My Settings." disabled class="lia-form-type-text lia-inline-topic-not-allowed" aria-label="Sorry, either you cannot reply to this topic or you have not verified your email address by clicking on the verification link in the email we sent you when you registered. If you did not receive an email from us, or need us to resend it, please visit My Settings."> verify your email address." disabled class="lia-form-type-text lia-inline-topic-not-allowed-mobile" aria-label="Sorry, either you cannot reply to this topic or you must first verify your email address.">