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uek11
New Member - Level 1
yesterday
yesterday

Double approval emails

My approver is receiving double approval emails anytime I submit an expense report. The emails are coming through at the exact same time, so there is definitely something doubled somewhere. Has anyone else experienced this? What do we need to do to correct this?

Thank you.

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1 REPLY1
Brian_B
SAP Concur Employee
SAP Concur Employee
yesterday
yesterday

Hello@uek11,

Thank you for your post. Might I recommend opening a new Support case for research and include the received emails to help us identify where the duplication is taking place. The workflow typically delivers the approver an Approval Request notification when a report is submitted yet additional configurations could exist within the step process based on report/entry criteria.

Thank you,

-Brian | SAP Concur

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