Solved: Copy of monthly claim

KimH · ‎Dec 14, 2022

Hi, one of our cardholders has highlighted a copy claim on his account.

He has submitted his July 22 claim and this has been paid. However a new claim, named 'Copy July 22', with the same claim total as the valid Jul22, has appeared as an active claim.

The transactions are showing as 'pending card transactions' so I'm guessing we can delete this copy claim and not affect anything.

Just wondering how/why it happened.

Has anyone else experienced this?

Thanks

KevinD · ‎Dec 14, 2022

@KimHHow it happened? The user clicked the Copy Claim button. Why it happened? You would need to ask the employee.

This copy can be deleted.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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View solution in original post

KevinD · ‎Dec 14, 2022

@KimHHow it happened? The user clicked the Copy Claim button. Why it happened? You would need to ask the employee.

This copy can be deleted.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.