Concur user keeps receiving email "Unreconciled Corporate Card Transactions" but no transactions

[ikesssss]

Hello,

We have a case that our Concur user keeps receiving email "Unreconciled Corporate Card Transactions" as below from (EmailReminderService@concursolutions.com) but when I checked in user's Concur profile, I cannot see any unreconciled items and no available expenses to be assigned to report as well.

May I have your advice how can we get rid off this reminder email to be sent to the user?

Dear XXXX,
You currently have 2 transactions in your corporate card statement that has not been reconciled in Concur. Please login, complete reconciliation as soon as possible.

Thank you,

Ike

[KevinD · Accepted solution]

@ikesssssif you could kindly private message me the full name and log in ID of the user, I can take a look to see if I can find anything. No promises, but it doesn't hurt to have a second set of eyes.