Approval Flow

[HelenFosterBA]

I am trying to submit an expenses claim.

I have attached my receipts etc.

The claim is for £1063.95 and I can see this needs to go to 3 different approvers however when I try to submit, the response I am getting is THIS REPORT CANNOT BE SENT TO THE NEXT APPROVER BECAUSE THE SELECTED APPROVER IS NO LONG AUTHROIZED

TO APPROVE REPORTS. SELECT ANOTHER APPROVER OR CONTACT YOUR EXPENSE ADMINISTRATOR FOR ASSISTANCE.

I dont know how to contact my expense administrator.

I really need some help

[KevinD]

@HelenFosterBAI'm sending you a private message with a list of contact names.

[mgutierrez10]

Hi@HelenFosterBA

We are having the same issue. We opened a case to SAP and we are waiting for a solution.

In our case, we are uploading the employees from Workday to Concur through the API. And it seems that, because we are using the PUT method, every night when we update the employees, we first GET the permissions that the users have, and them we PUT them back. When we GET the permisions, the approvers lose their roles for less than 1 second, but if the system detects that there is an expense report pending approval, and his approver has lose the permissions, it sends back to the employee automatically with that same error you are mentioning.

Do you know if your company is in the same situation?

@KevinDany advise?

Thank you!!

[KevinD]

@mgutierrez10unfortunately when it comes to importing your users and permissions from an outside software, I won't be of much help. I don't feel comfortable providing a possible solution without it being tested or me knowing for sure it would work.

I think you are just going to have to wait until you hear back from our Support team.