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All American express charges coming through as cash
Recently 2 of our employees seem to have all of their American express charges coming through as cash and have to manually change it to show it is an amex charge. This just recently happened, prior to this it was working fine. Any ideas ? Thanks!
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Are they using the mobile app and ExpenseIt? I just worked with one of my employees who did this and never opened the desktop version so the charges never matched. The ExpenseIt came in as cash and I have to match and delete some entries for him. I find the mobile app is not matching the receipts which are cash with the Amex charge.
Nancy Murray Agfa
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No but after digging a little more I believe it is because they just set up a new card and it will take time to change over.
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